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Customer Service
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Premier FAQs
Ordering
You can order online, via email, by phone or by fax
NB: RENTAL PRODUCTS WILL REQUIRE A RENTAL CONTRACT PRIOR TO PRODUCT BEING
DELIVERED.
ORDERING, SHIPPING , PAYMENT & REFUNDS, WARRANTY APPLY TO SALE PRODUCTS
ONLY
To Order Online
If you wish to order, online registration is recommended. If you are
short of time & wish to complete full registration at a later date we suggest that
you register a minimum of your email address before ordering.
You can register your email address by clicking on the CHECK OUT button
before commencing your order.
1. Select the quantity & click on the BUY button.
2. Your item will be automatically added to the cart. Your cart details will
be displayed on YOUR CART box located on the top right of the page.
3. When you have finished shopping, click on the CHECK OUT button.
4. You will be taken to the list of your cart details. You may edit your shopping
list by adding quantities or removing products. When you are ready to finalise
your order, click on CHECK OUT.
5. Follow the simple instructions & complete your ordering details.
Checking Your Order Status
You may contact us directly from the email confirmation received after placing
your order.
Freight Charges
Freight charges quoted on the website are estimates only. Freight may
be less or more depending on your location and the carrier required. Freight will
be calculated once your order is processed & packaged. We have
negotiated keen rates with Australia wide carriers; however we are
more than happy to use the carrier of your choice if you have an established
account with a particular freight forwarder.
Payment
All payments via Credit Card. (ONLY VISA AND MASTERCARD CARDS ACCEPTED).
You will be notified of total invoice value once your order is processed & any
applicable freight charge applied. Payment options can be discussed & arranged
at this time.
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