Premier Rentals Warranty

• Premier Rentals products are factory seconds for reasons as per section “About Premier Rentals”
• Premier Rentals offers a 3 month limited, parts only warranty unless stated on the details in the website, from date of receipt of goods by customer.
• All goods are tested prior to leaving Premier Rentals and are in working order as well as have been tested for safety.

Dead On Arrival Products - "DOA"

• A Premier Rentals Product is considered DOA if it shows symptoms of a failure, or is discovered to be broken when first taken from its packaging. (Clearance and factory seconds reason is not accepted as a reason)
• A Premier Rentals Customer Service member will provisionally determine whether the Product is DOA. Where a Product is provisionally determined as DOA we will arrange to replace the Product.
• Refunds will only be offered where a replacement Product can not be provided.
• Where Premier Rentals has provisionally determined that a Product is DOA, return shipping will be arranged at the expense of Premier Rentals.
• If the Product is deemed by Customer Services NOT to be DOA, Premier Rentals may in its absolute discretion refuse to replace the Product or offer you a refund for the Product.
• When a Product is replaced, your replacement Product becomes your property and the returned DOA Product becomes our property.
• When a refund is given, the returned DOA Product becomes our property.
• Premier Rentals reserves the right to test any returned DOA Product. If the condition of the Product was misrepresented to us by the customer, Premier Rentals will impose a $35 handling and administration fee.

Product Problems After Delivery

• If your item arrives DOA (Dead On Arrival) or you find a defect (Clearance Shop and Factory Seconds reason is not accepted as a defect) arises after delivery and a valid claim is received by Customer Service within 90 days of delivery, Premier Rentals will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the 90 day period customer service management will consider each claim on a case by case basis on its merits.
• Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product if the item is sent after 90 days from dispatch.
• We will make arrangements with you for the return of the Product.
• The delivery time for replacing the Product will be the same as stated for the original Product.
• Replacement Products are provided with the same Warranty as the returned Product.

Return Authorisation Number – RAN
(NB:NO items will be accepted without a RAN Number)

• A Return Authorisation Number (RAN) is required for both replacement Products and refunds.
• Where Customer Service has provisionally determined that a Product is DOA, Customer Service will issue you with a RAN. Products can not be returned without a RAN. The Product should be returned to Premier Rentals within 14 calendar days of the issuance of the RAN. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.

Organising the Return of DOA Products

• DOA Products must be returned whenever we agree to replace the Product or provide you with a refund.
• Where you received a DOA Product , Customer Service will email you a PDF docket containing a RAN which you must affix to the Product. You must then ensure the product is ready for pickup.
• Where you have received a DOA Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you.

When a Replacement Product is arranged:

• A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned DOA Product.
• The delivery time for the replacement Product will be the same as stated for the original DOA Product.
• Replacement Products are provided with the same Limited Warranty as the DOA Product.

When a Refund is arranged:

• Refunds include all shipping and associated costs for the DOA Product.
• No refund will be given to you until Premier Rentals has received the DOA Product from you.
• Refunds will be issued by cheque or a credit card refund.